Last updated 28 October 2026
Who we are
Second Look Studio designs websites, presentations and visuals for companies, from Vancouver, British Columbia. Questions about this policy go to [email protected].
What we collect
Only what you give us. When you request a call or email us, we receive your name, company, email address, the time you picked and anything you write in the note. This site sets no cookies and runs no analytics or advertising trackers.
Why we use it
To reply to you, schedule and hold the call, and prepare for it. If you tick the updates box, we also send occasional studio news. We do not sell, rent or trade personal information.
Who else handles it
Our email provider and Zoom process your details so we can reply and hold the call. Our web host delivers this site and, like any host, briefly handles technical data such as your IP address to serve pages and block abuse. These providers may store information outside Canada, including in the United States, where it is subject to the laws of that country. We share nothing else unless the law requires it.
How long we keep it
Enquiries that do not become projects are deleted 24 months after our last contact. Client records are kept for the engagement and as long as tax and business-record rules require.
Your choices
You can ask to see, correct or delete the information we hold about you. You can withdraw consent to updates at any time by replying "unsubscribe" or using the link in any update. Write to [email protected] and we reply within 30 days.
Security
We keep information in password-protected accounts and limit access to the people working on your request.
Complaints
If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
Changes
When this policy changes, the date at the top changes with it.
